FAQs
- UK Economy Service takes 3-5 working days
- UK Standard Service takes 1-2 working days
- UK Express Service takes 1 working day
- European Tracked & Signed is 7-15 working days
- European Express Delivery take 3-5 working days
- USA Tracked Standard Delivery sent via USPS can take 8-15 working days depending on location, occasionally a bit longer in certain circumstances
- USA Tracked & Signed Express Delivery sent via UPS/DHL/FedEx taking 4-7 working days depending on location
- Rest of the World Standard Delivery can take between 2-4 weeks or more depending on local postal services
- Rest of the World Express Delivery is sent via UPS/DHL/FedEx and can take approximately 5-10 working days, however is easily monitored with tracking information
Orders placed with Standard or Economy services will be dispatched the same day if received before 12pm UK time. Orders received after 12pm will be dispatched the next working day. For Express Delivery, orders will be shipped the same day if placed by 2pm UK time.
Please note that standard dispatch times do not apply to the following:
- International orders may require up to 24 hours of handling time before dispatch
- Special Edition and Custom Design belts can take 2-4 weeks to make, plus shipping time
- Certain dog collar and lead sizes are made to order, with a production time of 2-4 weeks (as indicated in individual product listings), in addition to shipping time
- Belt sizes of 115cm and above may take 2-6 weeks to produce, depending on length and leather availability, plus shipping time
- Personalized initials on any of our in-stock belts may require an additional handling time of 5-10 days. This does not apply to special edition or custom design belts, which have set production timeframes.
If there is an issue relating to sizing/availability we will keep you informed.
We are committed to creating sustainable products designed to last. Crafted from durable materials, our items are built to stand the test of time and can be easily maintained when needed. Please refer to our Care Instructions for more information.
We currently accept PayPal, VISA, MASTERCARD, AMEX and Maestro. You can also use Express Checkout with Apple Pay or Google pay when using the relevant devices.
We can also process card payment over the phone or by bank transfer. Should you prefer to order with one of these alternative payment methods then please make contact and we will be delighted to sort this out for you.
You can easily change currency between GBP, Euro and USD. Simply click on one of the three icons in the top right side of the page.