Say Hola!

If you wish to exchange an item, we are committed to ensuring our products are worn with pride and want to make the process as easy and reasonable as possible for you. We have no time limit on our exchange policy, and we don’t require a receipt as proof of purchase, as long as the item is in unused condition.

To initiate an exchange, simply return the item to us at the address below, along with a note that includes your full contact details, return delivery address, and the exchange requested. Full exchange information is also included on the flyer packaged with your order.

Estribos Argentina
25 Poveys Close,
Burgess Hill,
West Sussex
RH15 9TB

Please note: The returned item remains your responsibility until it reaches us. For your protection, we recommend using a recorded delivery service that insures the value of the goods.

For international exchanges, please email us in advance for detailed customs, duty, and shipping instructions. If this step is not followed, any import taxes or duties incurred will be passed on to you.

Prefer not to post? Our returns address is a private residence, but we’d be happy to arrange a time for you to exchange your order in person.

Orders placed with Standard or Economy services will be dispatched the same day if received before 2pm UK time. If you place your order after 12pm it will be dispatched the next working day.  Express Delivery orders will be shipped the same day if placed by 12pm UK time.

Please note that standard dispatch times do not apply to the following:

• International orders may require up to 24 hours of handling time before dispatch
• Special Edition and Custom Designs can take 2-4 weeks to make, plus shipping time
• Some dog collar and lead sizes are made to order, with a production time of 2-4 weeks (as indicated in individual product listings), plus shipping time
• Belt sizes 115cm and above may take 2-6 weeks to produce, depending on length and leather availability, plus shipping time
• Personalised initials on any of our in-stock belts may require an additional handling time of 5-10 days. This does not apply to special edition or custom design belts, which have set production timeframes.

If there is an issue relating to sizing/availability we will keep you informed.

Once your order has been dispatched, you will receive a shipping confirmation email.

UK orders will be contacted directly by Royal Mail or Parcel2Go with tracking information, either via text or email.

International orders will receive an update with shipping status and/or tracking information. Please check your junk folder, as tracking details are often sent directly from the courier or shipping agents (Royal Mail, Parcel2Go, Transglobal Express, FedEx, or UPS, depending on the destination and service selected).

All of our orders are shipped using reliable, insured, and tracked services, ensuring both parties have added security with proof of delivery.