Can I design my own polo belt/pet accessories?
Yes you can! Your choice of leather, width, pattern, thread colours and buckle using our interactive Custom Service design tool. Currently available online for belts, dog collars and leads, very shortly being expanded to keyrings and browbands.

Production time is currently 2-3 weeks plus shipping time. There is no minimum order for your one-off design. For group order discounts get in touch directly. Custom fee waived for any Military/Regiment polo belt designs.

To pay for a custom design item in Euro or USD you will need to add the product to your basket and then select your currency.
How do I know if I am buying the right size?
When buying for yourself or your dog we find the very best way to make sure you get the size right first time is to measure an existing well-fitting belt, dog collar or hat. For belts and collars, the centimetre sizing is to the hole used, not the full length of the product.

If the purchase is a gift we offer an extensive size conversion chart in our Sizing Guide. Rest assured we have no time limit on our exchange policy, and will be happy to exchange any non-custom stock ordered at any time if this is returned in unused condition. Feel free to contact us if you need further assistance.
Can I personalise a belt with custom initials?
We have just added embossed initials to our online custom design tool! You can add two or three embossed initials to your custom polo belt in our three waxed stirrup leathers (brown, black or tobacco). This is not currently available on Carpincho and suede leathers.
Whilst it is not yet available online for our standard designs, please do get in touch and we can sort this out for you. The cost of this is £8 per belt and increases delivery timeframe by 10 days.
Do you ship outside of Argentina/UK?
Yes, we ship worldwide!
What payment method can I use?
Our Basket and Checkout system are operated by PayPal, but you can also pay by card without having a PayPal account. Simply fill in your customer details at Checkout, click the ‘Checkout with PayPal’ button at the bottom of the form, and on the screen that follows select the “Pay with a Credit or Debit card” option.

PayPal accepts any VISA credit or debit card, any MASTERCARD credit or debit card, AMEX and Maestro.

We can also process card payment over the phone or by BACS. Should you prefer to order with an alternative payment method then please make contact and we will be delighted to sort this out for you.
What currency can I pay with?
You can easily change currency between GBP, Euro and USD. Simply click on one of the three icon on the right side of the page. To pay for a custom design item in Euro or USD you will need to add the product to your basket and then select your currency.
Where can I find you to try before buying?
Team Estribos has attended a full events season throughout the year across the UK with our ‘Corner of Argentina’ since 2004! From Cowdray Park Polo to the London International Horse Show and Cheltenham Racecourse we usually always have a team out somewhere.

We love being out on the road! Our 2023 season has been hugely successful but some of our favourite events are still to come. Check our Events Page or subscribe to our Mailing List for updates and the chance to win free event tickets.
How much does delivery cost?
UK Economy Service £4.50
UK Standard Service £6.00
UK Express Service £8.50
European Standard Tracked £14.95
European Express Delivery £20.00
USA Tracked Standard Delivery £12.00
USA Tracked Express Delivery £29.00
Rest of the World Standard Delivery £25.00
Rest of the World Express Delivery £39.00
How long does delivery take?
UK Economy Service takes 3-5 working days,
UK Standard Service takes 1-2 working days,
UK Express Service takes 1 working day,
European Tracked & Signed is 7-15 working days,
European Express Delivery take 3-5 working days,
USA Tracked Standard Delivery sent via USPS can take 8-15 working days depending on location, occasionally a bit longer in certain circumstances,
USA Tracked & Signed Express Delivery sent via UPS/DHL/FedEx taking 4-7 working days depending on location,
Rest of the World Standard Delivery can take between 2-4 weeks or more depending on local postal services, and
Rest of the World Express Delivery is sent via UPS/DHL/FedEx and can take approximately 5-10 working days, however is easily monitored with tracking information.

Orders placed with Standard and Economy services will be dispatched the same day if received before 12pm UK time, otherwise they will be sent the next working day. Express Delivery orders will be dispatched the same day if ordered by 2pm UK time.

Please note standard dispatch times do not apply to the following:
– International orders which can require 24hrs handling time before dispatch.
– Special Edition and Custom Design belts which can take anywhere between 2-4 weeks to make (plus shipping time).
– Certain dog collar and lead sizes are made to order which can take 2-4 weeks to make, as mentioned in individual product listings, plus shipping time.
– Belt sizes of 115cm and above can take between 2-6 weeks (plus shipping time) depending on length and leather availability.
– Additional handling time is required for any belts with a buckle upgrade.

If there is an issue relating to sizing/availability we will keep you informed.

Current global shipping delays is in some areas impacting the delivery process and we thank you for your patience during these times.
How do I track my order?
As soon as your order has been dispatched you will receive a shipping confirmation email. International orders will also receive an order update with shipping status and/or tracking information. Please keep an eye on your junk folders as tracking will often come directly from the courier or shipping agents (Royal Mail, Parcel2Go, Transglobal Express, FedEx or UPS depending on the destination and service chosen).
UK orders will only receive tracking information directly from Royal Mail, which may be sent via text or email.

We send all of our orders via reliable, insured and tracked services, giving you and us the added security with proof of delivery.
How do I exchange my Estribos goods?
Should you wish to exchange then we are very keen that our products are worn with pride and we hope that you will find us very reasonable and easy to deal with. We do not have a time limit on our exchange policy, nor do we need a receipt as proof of purchase as long as the product is still in entirely unused condition.

Return your item to us at the address below and enclose a note confirming full contact details, return delivery address and the exchange required. Full exchange information is also included on our flyer packaged with your order.

Estribos Argentina
25 Poveys Close,
Burgess Hill,
West Sussex
RH15 9TB

Please note – the returned item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods. For international exchanges please email us first for full customs/duty and shipping instructions.

Don’t want to post? Our returns address is a private residence however we would be happy to arrange a time for you to exchange your order in person.
Can the recipient of a gift exchange their Estribos goods?
Yes, if the item is non-custom stock then of course – simply give them our flyer with their gift and they can exchange it themselves in person or by post! They will not need a receipt and there is no time limit on exchanges as long as items remain unused.

How do I contact you for further assistance?
As we are often on the road or at events the fastest way to get in touch is by email on estribos@estribos.co.uk.
Find our full contact details on our ‘Say Hola!’ contact page.
How do I stay up to date with the latest Estribos news?
We are delighted to hear you would like to stay up to date with our news at Estribos!

We run a subscribers newsletter which will bring you the latest updates on products arrivals as well as exclusive offers and competitions. You can add your details to this list on our 'Say Hola' page or at the bottom of any page on our website. This is all done in-house and we usually only send 8-12 emails a year so we promise not to be in touch too often.

You can also find us on Facebook (@estribosuk) and Instagram (@estribos.argentina)!
How do I care for my Estribos goods?
At Estribos all of our products are individually handmade and crafted on the best Argentine leathers available. All items are checked in Buenos Aires before shipping over and again by our dedicated sales team before posting out. Due to the natural vegetable tanning and organic nature of our production slight markings and imperfections might appear, we feel this is all part of the character and uniqueness.

We believe in creating a sustainable product that was built to last. Made with hardwearing materials that will not only see you through the years, but can be easily maintained if needed. Here are some simple tips to help your get the most out of your Estribos goods.

Belts and Dog Collars

The waxed coating applied to the cotton threads used to stitch the distinctive Argentine Guarda-Pampa design will help preserve the colours and bind the stitching together. Should you need to clean the thread we advise you to use soapy water and a damp cloth. Working on individual areas at a time, wipe only in the direction of the threads and always dry off with a towel. Avoid water coming into contact with the leather.

In the unlikely event that you snag the stitching, simply tuck the loose end back round and under the threads, using a drop of superglue to secure. Or, make contact with us and we will be more than happy to restore your belt to its glory.

Any of our belts, pet accessories and keyrings made on vegetable tanned stirrup leather can be cared for and maintained by following the tips below.
As with all leather goods, your leather may require conditioning. This can be done with any clear bees wax polish or saddle soap by applying to a soft, dry cloth and then buffing the leather. Please avoid contact with stitching, conditioning can be done on buckle and hole ends of belts/collars.
Please note – we all know some dogs enjoy a swim and although our collars are made to last, as with all leather, regular soaking will age your collar.

Our unique and naturally textured Carpincho leather used on our belts does not require conditioning. You will find that with time the markings become more prominent and distinctive. A suede brush can be used to lift water marks, however if your carpincho is likely to get wet please we suggest protecting with Scotch-guard first.

Our dog collar metalwork and buckle upgrades are always made with solid brass (even the nickel plated items) so will never rust or wear. Over time these can be revived with the appropriate polish to bring back the shine.


Estribos hats are built to last – with all felt and leather hats being more than just shower-proof, your new purchase can take you through years of sunshine and rain as long as you look after it properly. They key is to let them dry naturally! Keep it away from the radiator, airing cupboard or stove and re-mould when wet to help preserve its shape. How you leave your hat is how it will dry – so for the best result always store your hat upside down (brim up) or on a hook on the wall.

All of our leather and felt hats are rain ready and require no treatment before to use. The waxed leathers can be treated with conditioners or clear bees wax polish – always apply to a dry cloth first and then wipe across brim and crown. This will keep your leather waterproof and extend its life considerably.

Our nubuc suede should not be conditioned but Scotch-guarded instead, any standard suede spray should work nicely. We suggested maintaining the suede once/twice a year or as necessary. A quick brush down every now and then will remove light dirt and water marks.

Our fur felt fedoras and trilbies require no conditioning or spraying at all. As a handmade product made from 100% natural fibres they can endure rain without feeling wet. Using a brush to remove dust or dirk marks you will be delighted with how easily maintained your hat is!

It goes without saying, but summer hats are not waterproof so please avoid wearing in the rain! A light sponge on any marks will easily lift any dirt. And again as with all our hats, for best results please store upside down to keep the lovely shape of your brim.
Will my personal information be secure?
Yes it will, please read our Privacy Policy for further information.
How do I get a refund?
If you are not completely satisfied with your online purchase, we’re sorry to hear that – simply return the item to us in its original unused condition within 14 days of receipt for a refund.

We will issue you a full refund of the cost of the product (excluding P&P) upon receipt – please allow 10 working days for a refund to be processed. If free shipping was applied to your purchase, the cost of shipping will be discounted from the refund amount.

For orders returned outside of the 14 day returns period you will be offered an exchange or a credit note to the value of your order.

The returned purchase is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of your goods.

If you are returning the goods from outside of the UK please make sure that you email us first to make the necessary delivery and customs arrangements. Failure to do so will mean that we will have to pass on any import taxes and duties that are incurred.

Refunds are not available on our custom service where the items have been made in accordance with your order specification.
Do Estribos have a sale or any special offers?
At Estribos we do not have public online offers or seasonal sales, however we do reward our subscribers with gift or discount through our newsletter.
We do offer group discounts so please get in touch directly and one of the family will be delighted to help.

Our newsletter will bring you the latest updates on products arrivals as well as exclusive offers and competitions. You can add your details to this list on our 'Say Hola' page, at the bottom of any page on our website or by visiting this page (https://www.estribos.co/special-offers/). This is all done in-house and we usually only send 8-12 emails a year so we promise not to be in touch too often.