FREQUENTLY ASKED QUESTIONS


 

 

What payment method can I use?

Our Basket and Checkout system are operated by PayPal, but you can also pay by card without having a PayPal account. Simply fill in your customer details at Checkout, click the 'Checkout with PayPal' button at the bottom of the form, and on the screen that follows select the "Pay with a Credit or Debit card" option.

We accept any VISA credit or debit card, any MASTERCARD credit or debit card, AMEX and Maestro.

Should you prefer to order and make payment personally then please make contact and we will be delighted to sort this out for you. 

 

Do you post outside of Argentina/UK?

Yes we post worldwide!

 

How long does delivery take?

Orders received before midday will generally be posted the same day, otherwise they will be sent the next working day. There may sometimes be an issue relating to sizing/availability but we will keep you informed. Please note this does not apply to pre-order belts and our Bespoke Service which can take 3-6 weeks, or dog collars which can take up to a week to make and send out.

We send all of our orders via Royal Mail Sign For services, giving you and us the added security with proof of delivery including a signature from the receiver and the ability to check online to see when it has been delivered.

First Class Sign For UK can take 1-2 working days. Special Next Day delivery is available on request, please get in touch.

European Tracked and Signed takes 2-5 working days.

Rest of the World Tracked and Signed can take over a week but tracking details help you keep track of its status.

After your purchase is dispatched you will received a confirmation email with tracking details inside.

 

How much does delivery cost?

After dispatch you will receive a confirmation email with tracking details inside.

First Class Sign For UK - £5.95 (free when you spend over £100)

Special Next Day UK - £9.95 (excluding Saturday)

European Tracked and Signed - £12.95 (free when you spend over £100)

Rest of the World Tracked and Signed - £14.50

 

How do I know if I am buying the right size?

We offer an extensive size conversion chart in our Sizing Guide, but feel free to contact us here if you need further assistance.

 

Where can I find you to try before buying?

Team Estribos attend over 100 events a year across the UK with our 'Corner of Argentina' - have a look at our Events Diary to see if we are coming to an event near you!

 

How do I contact you for further assistance?

Find our full contact details on our 'Say Hola!' contact page.

 

How do I exchange my Estribos goods?

Should you wish to exchange then we are very keen that our products are worn with pride and we hope that you will find us very reasonable and easy to deal with.

We do not have a time limit, nor do we need a receipt for exchanges as long as the product is still in entirely unused condition. Just email us and we will give you the full exchange instructions.

Please note - the returned item is your reposibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of the goods.

Don't want to post? We are happy to exchange your product for you at any of our stands at events in our Events Diary. Get in touch and if possible and we will put something aside for you to collect.

 

Can the recipient of a gift exchange their Estribos goods?

Yes of course - simply give them one of our business cards or flyers with their gift and they can exchange it themselves! They will not need a receipt. 

 

How do I care for my Estribos goods?

At Estribos all of our products are individually handmade and crafted on the best Argentine leathers available, all items are checked in Buenos Aires before shipping over and again by our dedicated sales team before posting out. Due to the natural and organic nature of our production slight markings and imperfections might appear, we feel this is all part of the character and uniqueness.

Any of our belts, dog accesories and browbands made on vegetable tanned stirrup leather can be cared for and maintained by following the tips below,

  • As with all leather goods, your leather may require conditioning. This can be done with any clear bees wax polish or saddle soap by applying to a soft, dry cloth and then buffing the leather. Please avoid contact with stitching, conditioning can be done on buckle and holes ends of belts/collars.
  • The waxed coating applied to the cotton threads used to stitch the distinctive Argentine Guarda-Pampa design will help preserve the colours and bind the stitching together. Should you need to clean the thread we advise you to use soapy water and a damp cloth. Working on individual areas at a time, wipe only in the direction of the threads and always dry off with a towel.
  • In the unlikely event that you snag a thread, simply tuck the loose end back round and under the threads, using a drop of superglue to secure. Or, make contact with us and we will be more than happy to retore your belt to its natural glory. 

Please note - we all know some dogs enjoy a swim and although our collars are made to last, as with all leather, regular soaking will age your collar.

Our unique and naturally textured Carpincho suede used on our belts and gloves does not require conditioning.  You will find that with time the markings become more prominant and distinctive. A suede brush can be used to lift water marks, however if your carpincho is likely to get wet please we suggest protecting with Scotch-guard first. 

Estribos hats are built to last - with all felt and leather hats being more than just shower-proof, your new purchase can take you through years of British weather as long as you look after it properly.  They key is to let them dry naturally! Keep it away from the radiator, airing cupboard or Aga and re-mould when wet to help preserve its shape. How you leave your hat is how it will dry - so for the best result always store your hat upside down (brim up). A brush down every now and then and that's all!

Waxed leathers can be treated with conditioners or clear bees wax polish - always apply to a dry cloth first and then wipe across brim and crown. This will keep your leather waterproof and extend its life considerably.

Our nubuc suede hats should not be conditioned but Scotch-guarded instead. Once or twice a year or as necessary. A quick brush down every now and then too.

It goes without saying, but summer hats are not waterproof so please avoid wearing in the rain! A light sponge on any marks will easily lift any dirt. And again, for best results please store upside down to keep the lovely shape of your brim.

 

Will my personal information be secure?

Yes it will, please read our Privacy Policy for further information.

 

How do I get a refund?

If you are not completely satisfied with your online purchase, we're sorry to hear that - simply return the item to us in its original unused condition within 14 days of receipt.

We will issue you a full refund of the cost of the product (excluding P&P) upon receipt - please allow 10 working days for a refund to be processed.

The returned purchase is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a recorded delivery service that insures you for the value of your goods.

If you are returning the goods from outside of the UK please make sure that you email us first to make the necessary delivery and customs arrangements. Failure to do so will mean that we will have to pass on any import taxes and duties that are incurred.

Refunds are not available on any bespoke service.